Hygiene
How to Explain Periodontal Disease Without Making the Patient Defensive
Patients rarely argue with the numbers. They argue with what they think the numbers say about them. Change how you say it, never what you say.
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How do I explain perio without them getting defensive?How do I de-escalate an angry patient without losing the room?What do I say and chart when a patient declines treatment?

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How do I explain perio without them getting defensive?How do I de-escalate an angry patient without losing the room?What do I say and chart when a patient declines treatment?

Read
How do I explain perio without them getting defensive?How do I de-escalate an angry patient without losing the room?What do I say and chart when a patient declines treatment?

Read
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Hygiene
Patients rarely argue with the numbers. They argue with what they think the numbers say about them. Change how you say it, never what you say.
Read GuideCareer
“You’re slow” is a total, not a diagnosis. Find the one step that eats the time. Never cut the dentistry.
Read GuideClinical
When a patient says no, chart what you told them, not just what they chose.
Read GuideClinical
Talk about the problem you can see, not the aligner. The diagnosis belongs to the dentist.
Read GuideStaff Training
How this goes is mostly decided in your first 8 words. Say what they just went through, then say what happens next. Not sorry.
Read GuideStaff Training
Most front desk benchmarks trace back to someone selling the fix. Count your own calls for 1 week before you buy anything.
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